Shipping & Returns
We accept Visa, Mastercard, American Express, Discovery and Paypal for online purchases. For security purposes please do not send cash or include your credit card details in any email communication. Gift Options If you purchase is a gift, please select that option at checkout. An option to include a personal message will be included. A receipt will be omitted from the package. Sales Tax Applicable taxes will be charged on total merchandise and service fees, including shipping and handling. Charging Your Credit Card Once your order is placed, your credit card will be charged. You won't be charged for any returned item.
We ship to USA for free on orders over $40. USA orders less than $40 and Canada orders will ship with a flat rate. Orders will be processed within 24 hours of your on-line purchase. Orders received on those days after 2pm EDT will ship the following day. Please note that we do not deliver to PO boxes. Most orders are shipped from our warehouses in Massachusetts and New York. We ship via express courier to the US and Canada, where your order is then delivered via USPS. Tracking information will be shared upon shipment from our fulfillment center in Boston or New York, but tracking details update until the package enters the USPS system. Please allow up to 4 days from shipment for tracking updates to appear. Please note that shipping times may vary based on the shipping location. The cost of customs, duties, taxes are the responsibility of the receiver.
Contact us within 15 days of your purchase at firstname.lastname@example.org with the order number. Returns of unaltered items in their original condition shipped to US addresses are accepted within 15 days of your order for a refund or an exchange without return shipping charges. If 15 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Items not eligible for returns: Please note that we do not accept returns of personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop or fair purchases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All returns must be approved in advance by Blue & may and we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com to figure out where your refund is.